Kwito makes Belgian B2B e-invoicing automatic for Shopify merchants. When a
qualifying Belgian business order is paid, Kwito builds a compliant Peppol BIS
3.0 e-invoice, sends it over the Peppol network through a certified access
point, and archives it for the legally required 10 years. It captures a
buyer’s VAT number when one is missing, receives inbound invoices from your
suppliers, and can forward them to your accountant.
Getting help
Email support@kwito.eu. Please include your Shopify store domain and, if
your question is about a specific invoice, its number or the order number.
Response times: we aim to reply within two business days (Monday to
Friday, Belgian business hours). Issues that stop invoices from sending are
treated as priority.
Common questions
An order was skipped. Kwito only invoices domestic Belgian B2B orders in
EUR. It skips, by design: consumer (B2C) sales, exports and non-Belgian
buyers, non-EUR orders, and orders from merchants who use the small-business
VAT exemption (the Belgian “franchise” scheme, under which a small business
below the turnover threshold does not charge VAT and is not required to issue
structured e-invoices).
An order shows “Missing VAT”. The buyer is a business but no VAT number
was captured. Add it from the order in Kwito, or the buyer can enter it on
the order status page, and Kwito will then issue the invoice.
An invoice was rejected. The access point or the receiver reported a
validation problem. Open the invoice in Kwito to see the rule that failed;
correct the underlying order data and Kwito can re-issue it.
Receiving invoices. Every plan, including Free, can receive invoices from
your suppliers and forward them to your accountant, with no monthly limit.
Billing. Plans are billed through Shopify in your store currency,
excluding VAT. Sending is the paid boundary; receiving is always free.
Uninstalling Kwito
You can uninstall Kwito at any time from your Shopify admin. When you do:
Sending stops immediately. New orders are no longer turned into invoices.
Your invoice archive is preserved and exported to you. Because invoices
carry a 10-year legal retention obligation, we do not delete them the moment
you leave. Instead we prepare an export of your full archive (the UBL XML and
PDFs) and make it available for you to download.
30-day export window. The export stays available for 30 days. After
you confirm you have it, or after 30 days, your account data and the archive
are deleted from Kwito. Keeping your own copy of the export satisfies your
ongoing 10-year retention duty.
Getting your data out at any time. You do not need to uninstall to export.
While Kwito is installed you can download any invoice, or your full archive,
from the app. If you need a complete export or have trouble downloading,
email support@kwito.eu.
Shopify’s own shop/redact request (sent 48 hours after uninstall) triggers
the same deletion, subject to the export window above.
Data and privacy
See our Privacy Policy and
Terms of Service. Kwito stores only invoice-mandatory
data, in the EU, and never uses it for anything other than producing and
delivering your invoices.
